After years of playing on a student version of a flute, I needed a
professional quality instrument to play on in order to excel my talent. I was
making a blind jump towards something that I had no experience in. The company said they would be willing to
give me a 30 day trial. I lived in a town with the population of 800 and the
mail was delivered every-other-day. The company was based out of Massachusetts.
I made my order and the flute was supposed to be delivered in 5-10 business
days. It was on my doorstep 15 days after the day I got the shipping
confirmation. However, I was in Canada for a trip to visit a sick relative; I
was there for 2 weeks. I got back home and began my trial. I play 8 hours a
day. The very first note I played came out horrendous!! I gave a call to the
company and they said this:
“I regret to say that your thirty-day trial is up.”
I sent an email to their manager. I found out that the shipping was
included in the 30 day trial because of the specific brand of instrument I had
decided to purchase. This was a $7,000
purchase. I continued to send e-mails and phone calls to the company until they
gave me what I wanted and that was a full refund AND paid shipping to send the
instrument back. Needless to say, I chose a different company and now play on
the most beautiful Sonare by Powell flute. “By orchestrating several services
and products, they create brand experiences for
consumers” this second company gave me this experience. I had the chance to, in
a sense, create my own flute how I needed it for my own hands at NO extra cost
WITH a free trial, fully explained. They will certainly keep me as a future
consumer.
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